“You have the ability to work through issues and come up with solutions. You communicate well and show flexibility.”

“We appreciate your ready availability and prompt attendance to solve problems whenever they occur, your expertise in being able to fix every issue we have had in a timely way, your ability to procure hardware, your remote monitoring of our network, your knowledge of our particular idiosyncrasies of our systems and flexibility in dealing with this.”

“What we do love and appreciate – your calm presence, the speed with which you attend to all queries and issues (your responsiveness) and your ability to partner with the business – i.e. the flexibility to give options rather than 1 set answer and come to a customised solution to suit our operations and quirks, rather than a standard ‘plug and play’ approach.”